Privacy policy

This website is run by EXPATMAISON REAL ESTATE L.L.C, a limited liability company (single owner) registered in Dubai, United Arab Emirates (“Expat Maison”, “we”). Trade licence no. 1475725 (Dubai Department of Economic Development). Address: Office SH-5-B43, Al Hamra (SH-5), Al Karama, Dubai, United Arab Emirates.

For any question about your personal data, contact the Expat Maison team at info@expatmaison.com or +971 58 177 8610.

We only collect what you choose to send us through the forms on this website:

• Enquiry forms (project pages, deal pages and the contact page): your name, email address, phone number if you give it, your message, and which project or offer you asked about.
• Partner application (for real estate agents): your name, email, phone, country and city, preferred way to be contacted, your role and company, experience, licence details if you give them, languages, information about your clients, and your answers about working with Dubai property.
• Your consent: that you agreed to be contacted and the date and time, and whether you asked to receive marketing emails.

We do not ask for passport or ID numbers, date of birth, nationality or income. Please do not include them in your messages.

• To reply to your enquiry and send you the information you asked for (floor plans, availability, prices, offer terms).
• To review your partner application and contact you about the partnership.
• To send you occasional emails about new projects and offers, only if you ticked the box for this. You can stop them at any time.
• To protect the website against spam and misuse (for example, limiting how many forms can be sent from one connection).

We use your data because you asked us to contact you and gave your consent in the form, and, for security, because we have a legitimate interest in keeping the website safe.

When you send a form, you receive a confirmation email, and our team receives a copy of your details so we can reply. These emails are sent through our email provider (see section 6).

• Our staff, through a password-protected admin area.
• The service providers listed below, only to run the website for us.
• If you enquire about a specific project, we may share your name and contact details with that project's developer so they can answer you. We do not share them for any other purpose.

We do not sell your personal data.

• MongoDB Atlas: the database where form answers are stored, hosted in Frankfurt, Germany.
• Render: runs the server that receives the forms, in Frankfurt, Germany.
• Vercel: hosts the website.
• Resend: sends our confirmation and alert emails; your name, email address and message pass through it.
• Cloudinary: stores the project photos and brochures shown on the site (no personal data from forms).

Some of these companies are based outside the UAE and the European Union, for example in the United States, so your data may be processed there. We use providers that offer data processing agreements and, where required, standard contractual clauses for transfers outside the UAE and the European Union.

• Enquiries: 2 years after our last contact.
• Partner applications: 2 years if no partnership is agreed; if one is agreed, for the length of the partnership plus the period required by law for business records.
• Security logs kept by our hosting providers: a short period, usually days to weeks.

The public website does not use advertising or analytics cookies, and it does not track you across other websites.

• Your choice of currency (AED or EUR) is remembered in your own browser (local storage). It is never sent to us, and you can clear it in your browser settings.
• Staff who log in to the admin area receive a login cookie. Visitors to the public site do not.
• Fonts are served from our own website, so no request is made to Google Fonts.

Some links take you to other services, such as WhatsApp or Google Maps. Their own privacy policies apply once you open them. If we add analytics in the future, we will update this policy and ask for your consent where required.

You can ask us at any time to:

• tell you what personal data we hold about you and give you a copy;
• correct it, or delete it;
• stop sending you marketing emails, or withdraw your consent to being contacted;
• limit or object to how we use it.

Write to info@expatmaison.com. We will reply within one month. If you are not satisfied with our answer, you can complain to the UAE Data Office or, if you are in the European Union, to the data protection authority in your country.

The website uses encrypted connections (HTTPS). Form data is stored in a protected database that only our server and authorised staff can access, and staff accounts are password-protected. No method of sending data over the internet is completely secure, but we take reasonable steps to protect your information.

If we change how we use personal data, we will update this page and the date at the top.